Lockton is a global professional services firm with 6,500 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world’s largest privately held, independent insurance broker by helping clients achieve their business objectives. For nine consecutive years, Business Insurance magazine has recognized Lockton as a "Best Place to Work in Insurance." To see the latest insights from Lockton’s experts, check Lockton Market Update.
Lockton St. Louis is seeking a Healthcare Claims Consultant
for ourRisk Control ServicesPractice.This associate will consult with Lockton clients to successfully evaluate, manage and influence client’s claim management programs and enhance Lockton’s ability to attract and retain business. All applicants must include cover letter for immediate consideration.
CORE COMPETENCIES Facilitate the resolution of claims occurring on assigned accounts by acting as liaison between clients, insurance carriers and other vendors involved in the claim management process. Utilize public speaking skills to effectively participate in formal presentations to prospective and current clients with other Lockton associates, speaking clearly, concisely and with authority. Prepare narratives for clients describing the current status of claims on which we can provide a positive impact. Present narrative information to client decision makers, in both one-on-one and group situations, representing Lockton in the highest professional manner. Has the experience and expertise to effectively manage Healthcare claim programs. Consult with clients in the overall management of claim program goals and objectives, and positively impact overall results. Ensure the parties involved meet obligations timely and accurately. Demonstrate clear understanding of coverage and legal issues, and possess the ability to utilize these skills in order to influence the outcome of claim issues. Must be very technically astute in relation to medical malpractice insurance policies and all components of medical malpractice claims. Utilize technical skills to ensure appropriate reserves are in place on files meeting the criteria for review. Provide the highest level of service possible to all customers, internal and external. Fully support Lockton’s business strategies and the goals and initiatives set for the Claim Team. Excel in advocating on behalf of Lockton clients in all respects, while nurturing and maintaining positive working relationships with insurance carriers and other vendors. Build and maintain effective relationships with all Lockton clients, in order to attract and retain business. Build relationships and direct the work of attorneys, forensic accountants, and engineers. Make positive contributions to client satisfaction and constantly strives to improve service. Communicate in a positive manner with all Lockton associates, and contribute to a cohesive, pleasant team environment. Protect the confidentiality of information learned by performing the duties of the position. Exhibit a high level of competence and performance in written and verbal communications. Communications should be timely, concise and accurate. Attend team and department meetings, educational workshops, vendor functions, and social functions. Travel by car, airplane or train to client, carrier, vendor or Lockton locations around the country. Stay for one or more nights in hotels, and be responsible to timely and accurately account for business expenses. Embrace change and growth by enhancing skill sets and abilities. Contribute to this change by communicating strategies and ideas to other team members, listening and evaluating other points of view and reaching consensus on issues that are not resolved by unanimous support. Always remember We Live Service, and embrace that concept in order to assist team members, CID associates and clients; whether assigned to that client or not. Participate in ongoing education that enhances your ability to perform these job duties, and provide the highest level of service. Consistently demonstrates the skills and confidence to be effective in communicating with senior level management within the client’s organization. Facilitates special projects as the need arises. Assist in the planning and implementation of the Claims Department’s Long Range Planning Goals. Provides coaching, mentoring and technical assistance to other claims associates.
EXPERIENCE AND SKILLS REQUIRED: Bachelor of Arts or Sciences degree in business field, related field, or equivalent practical insurance claim management experience. Minimum of five years of experience managing Healthcare and professional liability losses. Including medical malpractice claims. Deep understanding of jurisdictional challenges in Medical Liability. Litigation experience in medical malpractice preferred. Proficiency in the evaluation, interpretation and communication to the client of insurance coverage. Ability to professionally interact with businesspersons of all levels and succinctly communicate information and strategies. Substantial knowledge of the practices and procedures of Third Party Administrators, and the skill to effectively develop long term partnerships that meet client expectations and needs. Proven experience in the evaluation of the accuracy of claim reserving practices. Organizational and time management skills that enable you to successfully prioritize a sometimes-heavy workload to meet time sensitive deadlines. Ability to work with current computer software and hardware technology with little instruction. Proven leadership and critical thinking skills, and the ability to resolve unusual and complex issues. A keen ability to negotiate with all parties involved in the claim management process, and effectively influences positive outcomes. Compliance with established Lockton ethical business standards. The ability to timely keep all parties abreast of critical issues, and clearly communicate progress and achievement. Ability to use office equipment such as computer terminal and keyboard, calculator, copier, and fax machine. Fluency in the English language, including the ability to express and hear appropriate business communications by phone or teleconference, in writing and in person. Legal right to work in the United States.
Lockton is known throughout the insurance industry as an entrepreneurial, progressive and successful insurance broker. As a result of continued individual and group accomplishments, Lockton has a record of steady and substantial growth. If you are a committed professional with a passion for delivering unparalleled service, Lockton is interested in hearing from you.
Lockton Companies, LLC is an equal opportunity employer. As a privately held company, we offer a competitive compensation and benefits package reflecting our commitment to attracting and retaining great individuals. This includes health and dental coverage, which begins on your first day of work, 401(k) with match and immediate vesting, a competitive vacation plan and unrivaled career advancement opportunities.